Information We Collect

We collect different types of information depending on how you use our services. Here's what that looks like in practice:

Personal Information You Provide

When you sign up for our learning program or contact us, you share information directly. This typically includes:

• Contact details: Your name, email address, phone number, and physical address when you register or make inquiries
• Account information: Username, password, and preferences for your learning portal access
• Payment information: Billing details and transaction data when you enroll in paid programs (processed through secure third-party payment providers)
• Communication records: Messages you send us through contact forms, emails, or chat functions
• Educational data: Course progress, assignment submissions, project work, and assessment results

Information Collected Automatically

Like most websites, we gather some technical information automatically when you visit telnorixera.com:

• Usage data: Pages viewed, time spent on site, navigation patterns, and interaction with course materials
• Device information: IP address, browser type, operating system, device identifiers, and screen resolution
• Location data: General geographic location based on IP address (not precise GPS coordinates)
• Cookies and similar technologies: Small data files that help us remember your preferences and track site functionality

How We Use Your Information

Everything we collect serves a purpose. We use your information to:

Purpose	How It Works
Deliver educational services	Provide access to learning materials, track your progress, issue certificates, and communicate about your courses
Process transactions	Handle enrollment payments, send receipts, and manage billing inquiries
Improve our platform	Analyze how students use our site to fix bugs, enhance features, and develop better content
Communicate updates	Send important notices about your courses, policy changes, or technical issues (not marketing spam unless you opt in)
Provide support	Respond to your questions, troubleshoot technical problems, and assist with course-related issues
Ensure security	Detect fraud, prevent unauthorized access, and protect our systems and your data

We base our data processing on several legal grounds under Australian privacy law: your consent, contractual necessity (to provide services you've signed up for), legal obligations, and legitimate interests (like improving our educational offerings).

Information Sharing and Disclosure

We share your information only when necessary and with parties who are obligated to protect it. Here's who might see your data:

Service Providers

We work with trusted companies that help us operate our platform. These include hosting providers, payment processors, email services, and analytics tools. They can only use your data to perform services for us and must maintain strict confidentiality.

Educational Partners

If you're participating in a co-branded program or certification course involving industry partners, we may share relevant progress data with those organizations. You'll always know beforehand when this applies.

Legal Requirements

We'll disclose information if required by Australian law, court order, or government request. We may also share data to enforce our terms of service, protect our rights, or prevent harm to users or others.

Business Transfers

If Telnorixera merges with another company or sells assets, your information might be transferred. You'd receive notice about any such change and how it affects your data.

We don't share your information with advertisers, data brokers, or unrelated third parties for their marketing purposes. When we do share data, we use contracts and security measures to ensure proper handling.

Your Privacy Rights

Under Australian privacy law, you have substantial control over your personal information. Here's what you can do:

To exercise any of these rights, contact us at contact@telnorixera.com with your request. We'll verify your identity and respond within 30 days. There's no fee for reasonable requests, though we might charge for excessive or repetitive demands.

If you're not satisfied with how we handle your privacy concerns, you can file a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or by calling 1300 363 992.

Data Security Measures

We take security seriously and use multiple layers of protection to safeguard your information. This isn't just about compliance – it's about earning your trust.

Technical Safeguards

• End-to-end encryption for data transmission using industry-standard SSL/TLS protocols
• Encrypted storage for sensitive information like passwords and payment details
• Regular security audits and vulnerability assessments of our systems
• Firewalls, intrusion detection systems, and access controls on our servers
• Secure backup systems with encrypted off-site storage

Organizational Practices

• Strict access controls limiting who can view personal data (need-to-know basis)
• Regular training for staff on privacy and security best practices
• Confidentiality agreements with all employees and contractors
• Incident response procedures for potential data breaches
• Regular review and updates of our security policies

Despite our precautions, no system is completely immune to security risks. If we detect a data breach that might affect you, we'll notify you and relevant authorities as required by Australian law, typically within 72 hours of discovery.

Data Retention

We keep your information only as long as necessary for legitimate purposes. Here's what that means in practice:

Active Accounts

While you're enrolled in courses or actively using our services, we maintain your account information and educational records to provide ongoing access and support.

Completed Programs

After you finish a course, we retain your academic records (enrollment details, grades, certificates) for seven years. This aligns with Australian educational standards and allows you to request transcripts or proof of completion.

Inactive Accounts

If you haven't logged in for three years and haven't completed any courses, we'll contact you about deleting or archiving your account. You can request earlier deletion if you prefer.

Financial Records

Payment and transaction data is kept for seven years to comply with Australian tax and accounting regulations.

Marketing Communications

If you've opted into marketing emails but never enrolled, we'll remove you from our lists after two years of inactivity unless you renew your consent.

When we delete data, we do so securely using methods that prevent recovery. Some information might persist in encrypted backups for a limited time before automatic purging.

Cookies and Tracking Technologies

Our website uses cookies and similar tools to function properly and improve your experience. Here's the breakdown:

Essential Cookies

These are necessary for basic site functionality – things like keeping you logged in, remembering your preferences, and securing your session. You can't opt out of these if you want to use our services.

Analytics Cookies

We use analytics tools to understand how visitors use our site. This helps us identify popular content, fix navigation issues, and improve the learning experience. These cookies collect aggregated data that doesn't personally identify you.

Performance Cookies

These track site speed, page load times, and technical performance to help us maintain a smooth user experience and troubleshoot issues.

We don't use advertising or social media tracking cookies on our site. You can control non-essential cookies through your browser settings, though blocking them might affect site functionality. Most browsers let you view, delete, and block cookies through their privacy settings.

International Data Transfers

Telnorixera operates primarily within Australia, but we use some service providers with servers in other countries. When your information crosses borders, we ensure it's protected through:

• Standard contractual clauses approved for international data transfers
• Verification that recipient countries have adequate privacy protections
• Additional security measures like encryption during transmission and storage
• Regular audits of international service providers' security practices

We primarily transfer data to providers in countries with strong privacy laws similar to Australia's, including the European Union, United Kingdom, and New Zealand. Any data sent elsewhere receives extra scrutiny and protection.

Children's Privacy

Our services target adults pursuing professional education in financial analysis. We don't knowingly collect information from anyone under 18 without parental consent.

If you're under 18 and interested in our programs, please have a parent or guardian contact us to discuss appropriate arrangements. If we discover we've inadvertently collected data from a minor without proper consent, we'll delete it promptly.

Third-Party Links

Our site occasionally links to external resources, tools, or educational materials. Once you click through to another site, this privacy policy no longer applies – you're subject to that site's privacy practices.

We try to link only to reputable sources, but we can't control their data handling. We recommend reviewing the privacy policies of any external sites you visit.

Changes to This Policy

We update this privacy policy periodically to reflect changes in our practices, legal requirements, or services. The "Effective Date" at the top shows when it was last revised.

For significant changes that materially affect your rights, we'll notify you via email or a prominent site notice at least 30 days before the new terms take effect. Continued use of our services after changes go live indicates acceptance of the updated policy.

We maintain an archive of previous policy versions. If you'd like to review past versions, contact us and we'll provide them.